Request Tracking System Documentation

Technical/Archiving


Archive Codes

The first character of the key on the request tracking file (REQINFO) is an archive code. Valid values for this archive code are on the RQA table. Many programs (online and batch) look at requests considered current. In the batch environment, it is easy to scan all requests in the tracking file. In the online environment, this can cause considerable delays. As a result, a way was needed to indicate that a request was completed and no longer current. The archive code is used to indicate that condition. A code of C indicates the request is still considered current. A code of A indicates the request has been completed and is no longer considered current.

Archiving

A batch process performs the archive process. For a request to have its status changed from current to archived, it must

  1. be marked as completed or withdrawn (cancelled)
  2. have a status date more than 30 days prior to the date the archiving process was executed.

In the archive process, a request eligible for archiving has the first character of its file key changed from a C to an A. The request is then inserted into the file with its new archived condition. The current version of the request is then removed from the file.

Unarchiving

It is occasionally necessary to reactivate a request that has been archived. This is done in the online environment using the request tracking maintenance application (RTU). To be able to unarchive a request, an individual must have a value of 5 for the PRU ACD.
IT Applications Support


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