Education
Master of Technical and Professional Communication
Auburn University, expected May 2008 (GPA: 4.0)
Courses
Technical and Professional Editing, Document Design, Website Usability, Theory of Technical Communication, Structure of English, Computer-aided Instructional Design, Biotechnology
Bachelor of Arts, English
Auburn University, May 2005
Skills
- Adobe Photoshop
- Adobe Acrobat
- Adobe Dreamweaver
- Adobe Captivate
- Microsoft Office
- Respondus
- Norton Ghost
- Networking
- Content Management Systems (WebCT CE 4 and Vista 4)
- HTML/CSS
- Streaming Media (Real Producer)
- Pinnacle Studio
- Podcasting (audio and video) including narrated PPTs
- iTunes
- PC hardware/OS
- Mac OS
Employment
Graduate Assistant, Instructional Multimedia Group (IMG)
Auburn University, June 2005 - present
Responsibilities
- Support Blackboard CMS as one of four administrators on campus
- Conduct faculty and staff workshops: Streaming Media, Microsoft PowerPoint, Blackboard, Adobe Dreamweaver, Adobe Photoshop
- Troubleshoot problems and discuss concerns via phone, e-mail, and in-person
- Explain technical procedures to users
- Maintain 29 staff and lab computers using Norton Ghost
- Install, maintain, and upgrade computers each semester
- Adhere to lab policy set by Auburn University
Projects
- Create all Blackboard help for Auburn University in the form of flash videos or PDF handouts
- Over 40 different flash videos covering a wide range of tasks, most of which were requested by faculty
- Created various training materials for the software supported by IMG: tipsheets, flash videos, online help, or seminar PowerPoints
- Planned and taught 16 distinct seminars multiple times: Adobe Dreamweaver, Adobe Photoshop, Blackboard, Streaming Media, Microsoft PowerPoint, WebCT, Respondus, and Podcasting
- Assisted in development and training for Auburn University during migration from WebCT to Blackboard (formally WebCT Vista)
- Taught intensive 1-hour and 2-hour seminars on various Blackboard topics
- Helped individual faculty and staff to migrate a WebCT course or create a new Blackboard course in person
- Created and maintain the IMG website
- Adapted a general OIT template for the IMG website
- Update various sections with new programs and help
- Manage multiple templates using Adobe Dreamweaver
- Created and maintain the IMG blog, IMGconnect
- Adapted an open source design
- Improve inter-departmental communication through open discussion
Student Personnel/Intern, Instructional Multimedia Group (IMG)
Auburn University, September 2003 – May 2005
Responsibilities
- Troubleshoot problems and discuss concerns via phone, e-mail, and in-person
- Explain technical procedures to users
Projects
- Writer for IMG newsletter
- Created or edited over 100 help files for most programs supported by IMG
- Created an IMG display poster for new faculty orientations
- Developed and created a new faculty help CD